WCMES to Resume Late Fees and Disconnects
In response to the economic impacts caused by the Covid-19 pandemic, WCMES discontinued disconnects in March of 2020. Shortly thereafter, WCMES suspended late fees also. Due to the improving economy, lower case counts and vaccine availability, WCMES will be returning to our normal policies and procedures on late fees and disconnects.
WCMES will resume cutoffs for non-pay on April 1, 2021. Late fees will be reinstated on all bills due in May. We have initiated new procedures to help those customers who have fallen behind with electric payments. Customers who are unable to pay their full Past-Due Amounts must contact the WCMES office by March 26, 2021 to make payment arrangements.
All customers will be expected to pay current bills due in April in order to avoid disconnection. Past-Due Amounts may be spread over time and payable in installments without interest or late penalties. However, in order to qualify, customers must call the office prior to March 26 to make specific arrangements.
WCMES Coronavirus Precautions
Due to the Coronavirus outbreak, WCMES is making the following requests of our customer:
- Our office is closed to the public. However, the drive-through lanes are open.
- We have safe options for you to pay your bill without driving to the office. You can pay on-line, by toll-free telephone call, or by U.S. Mail from the comfort of your home. If you must pay at the office, you can pay at the drive-through or the night deposit. See the “Pay My Bill” tab above for details.
- If you need other assistance with your account, please call. We have instituted temporary measures to allow you to be able to conduct your business over the phone. If we need signatures, etc., we can prepare all your documents ahead of time and have you sign them at the drive-through to minimize your exposure.
- If you have a fever, runny nose, cough or shortness of breath, please do not come to the office in person. Call for special accommodations.
Electrical Safety During a Storm:
Educate Children on Storm Hazards:
Food Safety During A Power Outage:
Stay Safe and
Report Your Outage to 731-587-9521